Honiton
About the role
As a Community Care Supervisor, you’ll inspire and guide a dedicated team, blending hands-on leadership with digital expertise through PASS. By upholding high standards and nurturing trusted relationships, you will empower both carers and clients—helping the community thrive and grow stronger every day.
Key responsibilities
· People leadership & team development – onboard, coach and supervise carers; complete spot checks and competency sign‑offs; foster an inclusive, supportive team culture; communicate effectively with senior management and stakeholders.
· Care delivery, planning & digital oversight – Participate in direct care delivery including rural areas. Complete initial assessments; create/update person‑centered care plans, assessments and reviews in PASS; monitor PASS dashboards and respond to alerts; collaborate with health professionals and keep clear records.
· Compliance & safeguarding – uphold CQC and company standards; escalate safeguarding concerns immediately; run audits/reviews and use findings to drive improvement; maintain transparent documentation.
· Customer engagement – respond quickly to new enquiries; communicate clearly and empathetically; manage complaints professionally; keep accurate notes in PASS and liaise via phone and email.
· Communication & collaboration – adapt communication for different audiences; provide timely updates on rotas, care plans and service changes; document key communications to support continuity of care; represent the organisation positively.
· Operational support, rota & on‑call – plan/manage team rotas; provide cover where needed; join the on‑call rota (usually one week every 4 weeks paired with your working weekend) with clear handovers; manage same‑day changes calmly and safely.
Travel expenses details:
45p per mile
Does the job role include personal care?: Yes
Working Patterns:
Pay, hours & location
· Salary of £27,500 per annum inclusive of on-call duties.
· Travel required across Mid and East Devon and West Somerset using own vehicle.
· 37.5 hours per week on a 4-week rolling rota including early (7am–3pm), late (2pm–10pm) shifts, and alternate weekends.
· 28 days holiday.
· 4 weekly on-call rota outside of office hours from Monday 5pm to Monday 8:30am.
· Must reside locally to cover emergencies and support other teams as needed.
Essential details:
Essential Skills & Qualities
· Experience in domiciliary or community care settings.
· Proven leadership and people management skills including coaching and supervisions.
· Competent with meaningful person-centred planning, assessments and reviews.
· Strong knowledge of CQC standards, safeguarding, and audit processes.
· Clear communication with customers, families, colleagues, and external professionals.
· Strong organisational and digital skills.
· Inclusive and respectful attitude towards diversity.
· Flexibility to work early/late shifts and alternate weekends.
· Participation in on-call duties about once per month.
· Confidence with digital care systems and accurate record-keeping.
· Commitment to training including obtaining at least Level 3 in Adult Social Care if not already held.
· Resilience and adaptability in fast-paced environments.
· Full UK driving license and access to a vehicle during working hours.
Desirable Skills & Qualities
· Health & Social Care qualifications (Level 3 or above).
· Prior experience using PASS or similar digital platforms.
· Training and coaching experience.
· Quality assurance and audit experience with measurable outcomes.