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Home Support Worker – Enabler


  • Various hours
  • 2024-09-01
  • £11.50 a hour
  • Travel expenses: yes
  • Job term: Permanent
  • Job code: 110624-50466


To provide a service to older people in Exeter that promotes their independence, health and mental well-being working towards personalised outcomes.

Main Duties: 

To work with individuals on a range of tasks, such as:

  • Enabling to go shopping, attend appointments and other social outings;
  • Domestic daily living tasks, including light cleaning, laundry and ironing;
  • Support with paperwork, finances and correspondence;
  • Befriending, advising and signposting to other agencies;
  • Other similar tasks.

Tasks will not include personal care tasks such as washing or dressing.

To work with clients and others to enable clients to remain living independently in their own homes by supporting their needs and the take-up of new opportunities where appropriate.  This includes being able to evaluate progress and revise plans to take account of changing circumstances to ensure individual outcomes are met.

To work alongside clients to enable them to participate more fully in negotiations and communications that affect their daily lives. For example, accompanying to appointments to interpret and explain information and engage in discussions arising from such information.

To make a risk assessment of the risks and hazards present in any environment where you are working with a client and to make competent decisions regarding their management to secure the safety of yourself, your client, and others.

To keep in regular contact with the Enabling team, and to report any concerns at the earliest opportunity, adhering to any deadlines.

To make working arrangements with the Enabling team and clients to ensure that your overall work timetable fits together and that clients receive services at times that are convenient and appropriate to them.

To use a work mobile handset to ensure that the required visits are completed and signed off by you, thereby contributing to effective administration and evaluation of this service.

To participate fully as a member of the enabling team, covering for absent team members, attending staff training, regular staff meetings and supervision that may be outside of normal working hours.

To undertake any other duties commensurate with the post.

Probationary Period: 6 months from commencement of post.

Pension: Staff aged between 22 and state retirement age earning above the threshold for income tax will be automatically enrolled into the Scottish Widows Age UK pension scheme based on a 5% contribution by both employer and employee. Staff may opt out of the scheme within 30 days of receiving the scheme’s joiner pack for a full refund of any contribution made. Other staff may opt to join the scheme upon request.

Notice: One month’s notice will be required in writing by either side. One week during the probationary period.

Travel: Mileage will be paid between clients at a rate of 45p per mile. It will not be paid from home to first client or last client to home.  Mileage will also be paid for occasions when the client is escorted out in your car.

Annual Leave: 6 weeks including public holidays.

For an informal discussion concerning the post please contact Karen Brooks, the Enabling Service Manager on 01392 455606

Shortlisted candidates will be contacted and invited for interview. In the interests of economy, we regret we are unable to acknowledge other applications.

The post is subject to an enhanced police check via the Disclosure and Barring Service.

Person Specification


  • An understanding of, and sensitivity to, the needs of older people.
  • Respect for older people.
  • Able to work on own initiative; awareness of when to seek further support or guidance.
  • Energy, flexibility, and an ability to problem solve.
  • Experience of empowering others to maximise their potential.
  • Good inter-personal and communication skills at all levels, both over the phone, in person and in writing.
  • Well-organised and able to juggle competing priorities.
  • Understanding of confidentiality issues.
  • Understanding of risks and hazards.
  • Ability to maintain an air of calm in stressful situations.
  • Confidence in handling money and other official/formal paperwork.
  • Warm, friendly personality with non-judgemental attitude.
  • An understanding of the concepts of “enabling” and “advocacy”.
  • Physically fit and able to push wheelchairs.
  • Good general level of education.
  • Full driving licence and access to a car.



Does the job role include personal care?: No

Working Patterns:

Various hours Mon - Fri

Job location

the Sycamores
Mount Pleasant

Job category

Care / support worker


Age UK Exeter Age UK Exeter

Type of organisation



Health and social care


We are a local charity working across Exeter for over 30 years. Our team of staff and volunteers offer support & engaging activities to older people, their families and carers. Our Mission is to enable older people to make the most of life, whatever their circumstances.

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