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Housing Concierge – Nights


  • Full time
  • 2024-06-24
  • £23,464 a year
  • Travel expenses: no
  • Job term: Permanent
  • Job code: 030624-50395

Permanent, full or part time (either 38.5 or 22 hpw)

Pay £12.00 per hour, £23,464 per annum pro rata, with great benefits including Health Cash Plan


Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us?  We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

We’re looking for new Supported Housing Concierges to join our growing teams. Here at Home Group we look after our vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.


Typical shift as a Housing Concierge

  • If you want a quiet and calm (night) security job, then this is not the job for you!
  • There is so much more involved than just night working, stuck in an office monitoring CCTV or patrolling the premises.
  • The first line of support for our customers when our wider team or their own support network aren’t around to help!
  • You’ll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure.
  • Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services.
  • Finally, if there is time, you’ll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well!
  • Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Place to Work in the UK!


You bring

  • Calm under pressure with great communication skills
  • You get a kick out of supporting the most vulnerable in society (maybe you‘ve worked in public service, or the military). You know what’s required to look after the public and our customers too.
  • You’re sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour.
  • You recognise when things are about to go wrong and are confident intervening in a sensitive way.
  • A team player with the confidence to work alone. Don’t worry you’ll have the full back up of our wider team including our out of hours emergency support team

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.


Our team

You’ll join our service manager Calvin and our newly formed ETAAS team in supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation. Calvin joined Home Group as a Support Co-ordinator, developing his skills and is now managing the service after a completing a secondment as part of our Grow Our Own.

He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support.


Job details

  • Working on a 4-week (rolling) rota between the hours of 19:30 and 07:30
  • Although you’ll work nights, this is not a lone working setting as we always operate double cover.
  • We do get together occasionally [in the daytime] for training and team meetings.
  • Able to use technology to monitor CCTV, update customer records, complete online learning and collaborate with colleagues.
  • You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


What’s in it for you?

  • 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
  • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.
  • We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
  • Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
  • Our tools and support help you when you need them.
  • Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at

Does the job role include personal care?: No

Working Patterns:

  • Working on a 4-week (rolling) rota between the hours of 19:30 and 07:30
  • Although you’ll work nights, this is not a lone working setting as we always operate double cover.
  • We do get together occasionally [in the daytime] for training and team meetings.

Job location

4 Elm Grove Road

Job category

Enabler, Mental health, Supported living, Wider services


Home Group Empowering customers to live rewarding and happy lives.

Type of organisation

Social enterprise/community interest company


Health and social care


We’re a housing association, social enterprise and charity with a turnover of over £406m and one of the UK’s largest providers of high quality housing and integrated housing, health and social care.

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