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Hospital to Home Support Co-ordinator

Exeter

  • Part time
  • Applications have closed.
  • ££8,788 a year
  • Travel expenses: yes
  • Job term: Permanent
  • Job code: 230424-50078

Job Purpose:

  • To work as part of a multi-disciplinary team to prevent unnecessary admissions of frail older people referred or presenting to the RUDH
  • To provide frail older people and their carers with information and support to access local voluntary sector services appropriate to their needs so as to facilitate a safe and timely return to home and reduce the likelihood of re-admission

Key Responsibilities:

  • To develop positive working relationships with members of the ACE Team, members of the AMU and MTU teams and allied professionals
  • To comply with the policies and protocols that apply to the ACE team and the Hospital Trust in general and with those of Age UK Exeter
  • To research and develop a database of the types, availability and criteria of voluntary sector support services available in Exeter, East, West and Mid-Devon
  • To write case studies, on a quarterly basis, to show case how the Hospital to Home service benefits patients going home from hospital within the ACE team and distribute these to hospital and AUKE staff
  • To assess frail older people attending the ACE Unit and their carers regarding benefit entitlements and their non-statutory support needs both at home and in the community
  • To give information and guidance on relevant benefits and advice and support on how to access them
  • To take responsibility for ensuring that your knowledge of relevant benefits is accurate and up to date
  • To refer on behalf of clients to appropriate forms of non-statutory community support, agreeing an action plan that meets the client’s needs
  • To monitor referrals to ensure requests and agreed actions have been carried out through timely contact with agency, client and carer
  • To keep accurate case records of all interventions with clients and their carers
  • To be pro-active in offering reassurance and emotional support to frail older people and their carers under ACE currently on Capener ward
  • To participate constructively in the development of the ACE team and the service  it offers, attending meetings as required
  • To undertake training and induction that is necessary for the role
  • To undergo the program of immunization set down by the Hospital Trust for all staff, volunteers and third parties who are engaged to work at the hospital
  • To comply with infection control measures and wear clothing that leaves fore- arms bare
  • To undertake any other duties commensurate with the post

Essential:

  • Experience of working with older people in a professional setting
  • Experience of assessment and care planning to meet agreed needs and goals
  • Experience of providing information to and advocating on behalf of people with needs
  • Knowledge and understanding of the needs of older people and their carers
  • Knowledge and understanding of the roles of the statutory health and social care services and the voluntary sector and the interface between them
  • An understanding of benefit entitlements as they apply to older people and their carers
  • Good verbal and written communication skills
  • Ability to undertake person-centred assessments and develop individual care plans
  • Good administration and IT skills
  • Ability to influence and build positive relationships with external agencies
  • Good planning and organizational skills
  • Ability to prioritize and make timely decisions
  • Ability to empathize with people in challenging or traumatic situations

Desirable:

  • Working in, or closely with, the voluntary sector
  • Working in a multi-disciplinary team
  • Experience of helping people achieve their benefit entitlements
  • Knowledge of the local voluntary sector in Exeter, East and Mid-Devon

To apply please send a CV and covering letter which states how you meet the person specification to info@ageukexeter.org.uk

Interview date: Friday 7th June 2024

This post is subject to an enhanced Disclosure and Barring Service check

Travel expenses details:

A mileage allowance of 45p per mile is paid for essential travel.

Does the job role include personal care?: No

Working Patterns:

12.5 hours per week, Monday’s and Wednesday’s.

Additional hours will also be required occasionally to provide cover when your co-worker takes annual leave.

Job location

the Sycamores
Mount Pleasant
Exeter
Devon
EX4 7AE

Job category

Community, Supported living

Profile

Age UK Exeter Age UK Exeter

Type of organisation

Charity

Sector

Health and social care

Description

We are a local charity working across Exeter for over 30 years. Our team of staff and volunteers offer support & engaging activities to older people, their families and carers. Our Mission is to enable older people to make the most of life, whatever their circumstances.

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