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Supported Housing Worker


  • Full time
  • 2022-09-30
  • £22,440 - £23,812 a year
  • Travel expenses: yes
  • Job term: Permanent
  • Job code: 020822-34989

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

​The Role

​The service is for people who have a recent history of homelessness that are moving on from first stage accommodation.  The aim is to empower clients to develop their skills, resilience, and independence, as a steppingstone to sustained recovery and move-on within 12 months, to their own tenancy.

​The successful candidate will be responsible for managing referrals, assessing, and supporting clients in a way that allows them to maintain accommodation and make positive changes in their life. As a Housing Management Officer, you will proactively manage Julian House managed properties, taking a lead in the assessment of potential residents and promotion of the accommodation to minimize voids. This role sits within the Devon & Cornwall Supported Housing Service, this wider service includes: 21 units for medium support need clients, 16 (increasing to 22) units for medium and high-risk prison leavers, and 8 units for medium to low needs young people <24yrs with experience of care and or homelessness.

​Responsibilities include:

​Ensure that all clients are provided with a high-quality person-centred service which takes a strength-based and trauma-informed approach.
​To ensure that all rent and service charge accounts are up to date, monitored regularly and that relevant action is taken in line with Julian House procedures.
​To provide a comprehensive and focussed housing management service for residents in Julian House Devon & Cornwall Supported Housing Service.
​Any other duties within the scope of the post as directed by the Service Manager or other senior staff.
​Participate in then Devon & Cornwall on call rota system providing support to clients outside of core working hours.
Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual clients’ needs and self-selected aspirations.
Build positive and effective working relationships and agreements with relevant external agencies.
To keep an accurate up to date record of private rented accommodation vacancies across Julian House Devon & Cornwall Supported Housing Service ensuring relevant managers are aware of the current position on a weekly basis, and in response to changes.

Qualifications / Requirements:

A valid UK driving license and access to own vehicle – business insurance will be required for roles involving travel for work
Empathy and understanding of the needs of Julian House Clients
Understanding of the causes of homelessness and social exclusion and approaches which seek to address these
Ability to undertake Needs Assessment and Planning for people with complex social needs which includes taking a lead on multi agency working and partnerships
Understanding of complex needs and how to put the client at the centre of your work
Working with people with complex needs and challenging behaviour

See full job description for more information.

There are many great reasons to join our team!

Great opportunities for career development and free monthly training sessions from experienced facilitators
Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
Cycle to work scheme
25 days annual leave
30% staff discount at Julian House charity shops and 20% discount at bike workshops
A generous and competitive pension scheme
Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Reflective Practice sessions from objective, external facilitators
Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

Get in touch

If you have any questions about this role, please get in touch with Vishnupriya (Resourcing Assistant) on 07720 737770. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Essential details:

On-call (1 in 7 weeks), £100/week when on-call

Drivers license and access to car for business purposes is essential

Travel expenses details:

Travel between projects will be covered by Julian House

Job location

This role involves travel to accommodation properties within Exeter (walkable distances)


Job category

Care / support worker, Community, One-to-one support, Supported living


Julian House The Home of Opportunity

Type of organisation



Health and social care


Julian House is a charity that supports vulnerable and at-risk individuals. These include adults and young people experiencing homelessness, escaping domestic abuse, adults with learning difficulties and people who need support after leaving prison.

We operate more than 40 different projects, accommodation sites and social enterprises across South West England. These include our homeless outreach services, a 20-bed emergency access hostel, various support.

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