Team Leader / Senior Care and Support Worker

We are seeking an experienced team leader to join our small team providing support to 12 residents with learning disabilities.

Key Responsibilities:

• Supports Registered Manager and performs management duties when manager is absent or out of office
• Provide High Quality responsive care and support that meets the physical, mental and emotional needs of Service Users.
• Participate in regular reviews of Care Plans, and implement changes to the Care Plan documentation.
• Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions in line with company policies, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and care plan goals to team members
• Develops strategies to promote team member adherence to company policies, regulations, and care plans.
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Ensures company materials and physical working spaces meet and exceed Infection Control standards
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Essential details:

Previous experience is required. NVQ/Diploma Level 3 or higher.

Team Leader Skills and Qualifications:
Team Leadership Experience, Care Knowledge and Industry Experience, IT proficient, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Self-Motivation, Strong Relationship Building.